Hi,
I%26#39;ve just reached the end of an 18 month contract with o2, paying ￡30 a month for 750 messages and 100 texts. I am happy to stay with o2 but would like an upgrade of my phone and a possible reduction in my line rental. The woman I spoke to at o2 was quite anal about the fact they could not offer me anything, how true is this? Ideally I would like a nokia n95, but don%26#39;t know who i should be speaking to about getting it? What is the best thing to push for and realistically, how far should I push?
What is the best someone has got out of o2 when upgrading?
CJ
Answer:
o2 wanted ￡300 for the n95 on my ￡20 contract. it was free if i had a ￡50 contract.
i chose the online texter 25 contract at ￡25 a month with 250 cross network any time minutes and 500 texts free a month. got that with a free k800i. not too bad i suppose. N73 ￡20 a month. If they wount give u what u want ask for your PAC code. This code releases your number for 1 month if u decided to go to another provider. Onced u ask for it O2 will do anything to keep ur business. Tell them another provider is doing a better deal with the nokia n95 and that O2 are too expensive. They will bend over backwards to keep u.
I know this as i upgraded last month doing the same thing. go on 3 network and go on contract and its cashback meaning all ur 30 quid bad or woteva the ammount u choose then a month before ur mobile phone contract is about to end phone them up asking them to cancel it and give a name like o2 giving u a better deal like 30quid and somet u like and that u dnt like the 3 networks service and say your not interested then get another phone again wid dem and save a lot of money but u have to pay for the last month on evry contact so ur only spending 30 quid and keeping the phone and stuff free
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